Privacy Policy - Perrin Services

Last Updated: 25/04/2025

1. Introduction

• 1.1. This Privacy Policy explains how Dewi Perrin, trading as Perrin Services ("We", "Us", "Our"), collects, uses, and protects your personal data when you visit our website www.perrinservices.com ("Website") or book our services ("Services").

• 1.2. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

• 1.3. The data controller for the personal data collected via this Website is Dewi Perrin. You can contact us at perrinservices@protonmail.com.

2. Information We Collect

• 2.1. We collect the following personal data when you book a session with us:

  • Your Full Name

  • Your Email Address

• 2.2. We do not collect sensitive personal data.

3. How We Collect Information

• 3.1. We collect your Name and Email Address directly from you when you complete the booking form provided by our scheduling partner, Cal.com, which is embedded on our Website.

4. Legal Basis for Processing Your Data

• 4.1. We process your personal data based on the following legal grounds under UK GDPR:

  • Performance of a Contract: Processing your Name and Email Address is necessary to schedule and deliver the Service you have booked, including sending confirmations and meeting links.

  • Legitimate Interests: We use your contact details for essential service communications (reminders, follow-ups directly related to your booked session) and to manage our business operations efficiently. We do not use your data for marketing purposes unless you provide separate, explicit consent.

5. How We Use Your Information

• 5.1. We use your Name and Email Address solely for the following purposes:

  • To schedule and manage your booked sessions.

  • To send you booking confirmations, reminders, and meeting links (e.g., Google Meet, Zoom).

  • To communicate with you directly regarding your booked session(s).

  • To process payment instructions following your session via our payment processor (Stripe).

  • To respond to your inquiries submitted via email or our contact form.

  • For internal record-keeping and administrative purposes.

6. Who We Share Your Information With

• 6.1. We only share your personal data with third-party service providers when necessary to provide our Services or comply with legal obligations. These include:

  • Cal.com: Our appointment scheduling provider, which processes your booking information.

  • Google Meet / Zoom (or other specified provider): Our video conferencing provider(s) used to conduct sessions. Meeting links may contain identifiers.

  • ProtonMail: Our email service provider used for communication.

  • Stripe: Our payment processor (Note: We send payment instructions; Stripe securely collects and processes your payment details according to their own privacy policy).

  • Framer: Our website hosting provider.

• 6.2. We do not sell or rent your personal data to third parties. We ensure any third parties we use respect the security of your data and treat it in accordance with the law.

7. Data Retention

• 7.1. We will only retain your personal data (Name, Email Address, booking history) for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• 7.2. Generally, this means retaining data for the duration of our client relationship and for a reasonable period afterwards for administrative purposes and compliance with UK tax law (which typically requires records to be kept for 5 years after the 31 January submission deadline of the relevant tax year).

8. Data Security

• 8.1. We take the security of your personal data seriously. We rely on the security measures implemented by our chosen third-party providers (Cal.com, ProtonMail, Framer, Stripe, Google/Zoom) who use industry-standard security protocols.

• 8.2. Access to your personal data is limited to Dewi Perrin who needs access for business purposes.

9. International Data Transfers

• 9.1. Some of our third-party service providers (e.g., Cal.com, Google, Zoom, Framer, Stripe) may be based outside the UK or European Economic Area (EEA).

• 9.2. When data is transferred internationally, we rely on the safeguards implemented by these providers, such as Adequacy Decisions approved by the UK, or Standard Contractual Clauses (SCCs) approved by the relevant UK authorities, to ensure your data receives a similar degree of protection as it has within the UK.

10. Your Data Protection Rights

• 10.1. Under UK GDPR, you have rights regarding your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of inaccurate personal data.

  • Request erasure of your personal data (under certain conditions).

  • Object to processing of your personal data (under certain conditions).

  • Request restriction of processing your personal data (under certain conditions).

  • Request transfer of your personal data (data portability).

• 10.2. To exercise any of these rights, please contact us at perrinservices@protonmail.com. We will respond to your request within one month.

11. Complaints

• 11.1. If you have any concerns about our use of your personal data, please contact us first at perrinservices@protonmail.com.

• 11.2. You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at www.ico.org.uk.

12. Changes to This Privacy Policy

• 12.1. We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this policy periodically.

13. Contact Us

• 13.1. If you have any questions about this Privacy Policy or our data protection practices, please contact Dewi Perrin at perrinservices@protonmail.com.

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